Irina Gutu

法律助理

Irina 对法律充满热情,并致力于提供优质服务并改进服务流程。

在加入LF Legal之前,Irina于2019年进入法律领域,专注于刑事法和其他民事法领域。

Irina于2019年在摩尔多瓦完成了法学硕士/学士学位,并于2022年在北安普顿大学取得了法学学士学位(LLB),成绩优异。目前,Irina正在准备考取BPP SQE资格,并接受律师资格培训。

Irina精通罗马尼亚语和俄语。在日常工作中,Irina主要协助律师准备审讯文件、起草法律文件等工作。

Irina的工作理念是通过提供优质服务让客户感到满意。

Irina Gutu 1

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Information about our own complaints process, raising concerns to the Legal Ombudsman and to us

We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we provided then you should inform us immediately, so that we can do our best to resolve the problem.

In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint, then you can read our full complaints procedure here. Making a complaint will not affect how we handle your case.

The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic. 

You can raise your concerns with the Solicitors Regulation Authority.

What do to if we cannot resolve your complaint

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

  • Within six months of receiving our final response to your complaint; and,
  • Within one year of the date of the act or omission about which you are concerned; or
  • Within one year of you realising that there was a concern.

 

If you would like more information about the Legal Ombudsman, you can contact them at the following details:

 Contact details

يستخدم هذا الموقع ملفات تعريف الارتباط لضمان حصولك على أفضل تجربة أثناء تصفح موقعنا. بإغلاق هذه الرسالة، فإنك توافق على ملفات تعريف الارتباط الخاصة بنا على هذا الجهاز وفقًا لسياسة ملفات تعريف الارتباط الخاصة بنا، ما لم تقم بتعطيلها.

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