Making future plans for your estate falls under the greatest lifetime responsibilities. After someone dies, their affairs as well as their property need to be sorted out.

We advise many clients on wills and probate processes. Our experienced solicitors will be able to navigate you through the pitfalls of having your will drafted. Having a will means that your wishes on how your estate should be distributed will be well recorded taking the unnecessary strain from your loved ones.

Should you find yourself in apposition of having to deal with an estate of a close friend or a relative, we will be able to advise on intestacy rules if there is no will in place. Whether there is a will or not, we can also make the correct application to court to apply for probate or letters of administration so the estate can be distributed accordingly.

Our services include:

· Will drafting

· Advising on intestacy rules

· Probate – Grant of Probate and Letters of Administration

· Contentious probate when will is contested

Information about our own complaints process, raising concerns to the Legal Ombudsman and to us

We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we provided then you should inform us immediately, so that we can do our best to resolve the problem.

In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint, then you can read our full complaints procedure here. Making a complaint will not affect how we handle your case.

The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic. 

You can raise your concerns with the Solicitors Regulation Authority.

What do to if we cannot resolve your complaint

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

  • Within six months of receiving our final response to your complaint; and,
  • Within one year of the date of the act or omission about which you are concerned; or
  • Within one year of you realising that there was a concern.

 

If you would like more information about the Legal Ombudsman, you can contact them at the following details:

 Contact details

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