Operation of Visa Application and Service Centers in the UK and abroad (update as of 26 May 2020)

Visa Application and Service Centres in the UK

Some UK Visa and Citizenship Application Centers (UKVCAS) will reopen for existing customers on 1 June 2020. You can check which UKVCAS centers are open.

Service and Support Centres (SSCs) are temporarily closed because of coronavirus (COVID-19).

Service point locations

The following UK Visa Application service points will be open from 1 June:

  • Birmingham
  • Birmingham Premium Lounge
  • Chelmsford
  • Croydon
  • Exeter
  • Leeds
  • London Mark Lane Premium Lounge
  • London Victoria
  • Manchester Fountain Street Enhanced Service Point
  • Manchester Premium Lounge
  • Sheffield
  • Southampton

If you are outside the UK

There will be changes at the border because of coronavirus. Check what you need to do before you travel.

Some UK Visa Application Centres (VACs) are resuming services, where local restrictions allow. For updates to the status of VACs in your country, contact:

  • TLS contact if you’re in Europe, Africa and parts of the Middle East
  • VFS global for all other countries

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Information about our own complaints process, raising concerns to the Legal Ombudsman and to us

We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we provided then you should inform us immediately, so that we can do our best to resolve the problem.

In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint, then you can read our full complaints procedure here. Making a complaint will not affect how we handle your case.

The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic. 

You can raise your concerns with the Solicitors Regulation Authority.

What do to if we cannot resolve your complaint

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

  • Within six months of receiving our final response to your complaint; and,
  • Within one year of the date of the act or omission about which you are concerned; or
  • Within one year of you realising that there was a concern.

 

If you would like more information about the Legal Ombudsman, you can contact them at the following details:

 Contact details

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