New rules to force banks to explain account closures

Ministers will make it harder for banks to close accounts after the dispute between ex-UKIP leader Nigel Farage and Coutts.

Banks will be forced to explain and delay any decision to close an account under the new rules, the Treasury said.

Customers will also be able to challenge account closures more easily, it added.

Before the new rules are fully introduced, let us look at what rights banks and consumers currently have, and what is next for the sector.

– Are banks allowed to close your account with no explanation?

Banks have the right to close a customer’s account in the same way that a person can choose to shut their own account.

Banks do not have to explain to a customer why they have closed their account but it can be helpful to give a rationale, according to the Financial Ombudsman Service.

They are also obliged to give 30 days’ notice before doing so, unless there are exceptional circumstances such as if financial crime or fraud is detected.

Financial services firms may decide to cut ties with a customer if they are worried it will harm their reputation, which is reportedly one of the key reasons why Coutts opted to shut Mr Farage’s account.

Gary Greenwood, an analyst for Shore Capital Markets, told the following: “Having any links to anyone that could ultimately be deemed as being linked to terrorist financing or criminal activities is a huge concern.

“Banks also have their reputations to think about and if they are aligned with high-profile customers that have questionable values then that could damage their brand.”

– So what protections are in place for people?

The City regulator, the Financial Conduct Authority (FCA), emphasises that while financial firms have a fundamental right as a business to decide who they do and do not deal with, they still need to follow its rules.

This means that they must treat consumers fairly, deal with them properly, and cannot discriminate against them.

Under the Equality Act 2010, it is against the law for firms to discriminate against someone on the basis of protected characteristics, including race, sexual orientation, gender, religion and beliefs.

Nikhil Rathi, the FCA’s chief executive, stressed during a committee session with MPs on Wednesday that firms cannot discriminate based on a person’s political views either.

Furthermore, under its Consumer Duty coming into force at the end of the month, financial firms will have to meet higher standards of consumer protection and put their customers’ needs first.

– What rights do customers have?

People can complain to the Financial Ombudsman Service if they think their bank account has been closed unfairly, including if they feel they have been discriminated against, or did not receive enough notice.

Furthermore, consumers have certain information rights which means they can access any personal data held.

Mr Farage used a so-called Subject Access Request (SAR) to access Coutts documents detailing the reasoning behind his account closure, which he says showed his views “do not align with our values”.

People in the UK also have the right to open a basic bank account if they do not qualify for a standard current account.

– Could the rules change?

The Government is considering making new laws to stop banks closing customers’ accounts because they disagree with their political views, according to reports.

It could result in fast-tracked changes to the notice time given to customers to close accounts, from one month to three months.

Banks could also have to give an explanation of why the accounts are being shut and customers will be able to appeal against the decision.

The FCA is already conducting a review into whether guidance for financial institutions needs to be updated.

Additional information on the new rules for banks on explanation of accounts closure 

Under the new rules, banks will have to give a notice period of 90 days before closing an account, giving account holders more time to appeal against the decision.

They will also have to spell out why they want to close an account, making it easier for customers to challenge closures.

The new rules are likely to be brought in after the summer, so most likely they come into force in September 2023.

Like this article? Share on

Facebook
Linkdin
Twitter
Telegram
WhatsApp

Related articles

Information about our own complaints process, raising concerns to the Legal Ombudsman and to us

We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we provided then you should inform us immediately, so that we can do our best to resolve the problem.

In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint, then you can read our full complaints procedure here. Making a complaint will not affect how we handle your case.

The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic. 

You can raise your concerns with the Solicitors Regulation Authority.

What do to if we cannot resolve your complaint

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

  • Within six months of receiving our final response to your complaint; and,
  • Within one year of the date of the act or omission about which you are concerned; or
  • Within one year of you realising that there was a concern.

 

If you would like more information about the Legal Ombudsman, you can contact them at the following details:

 Contact details

This website uses cookies to ensure you get the best experience on our website. By closing this message, you consent to our cookies on this device in accordance with our cookie policy unless you have disabled them.