The pound fell 1% against the dollar to $1.11 after rebounding on Thursday when Prime Minister Liz Truss resigned. This was announced when official figures showed that the national bond rose to his second-highest ever in September. Meanwhile, people are shopping less than before the coronavirus pandemic, according to figures from the Office for National Statistics (ONS). ONS said last month’s retail sales volume beat expectations, he fell 1.4%, continuing the decline from August. The pound’s recent drop comes after a period of volatile trading for the currency. It hit a record low against the dollar last month as government borrowing costs soared after the mini-budget. Investors were upset when the government promised huge tax cuts but did not disclose how they would be paid. A fall in the value of the pound will increase the prices of goods and services imported into the UK from abroad. For example, when the pound is weak against the dollar and euro, it costs more for UK businesses, such as food and raw materials. Or parts from overseas. A weak pound could also drive up costs if businesses choose to pass on higher prices to customers. For those planning to travel abroad, changes in the pound affect where their money goes abroad.

Information about our own complaints process, raising concerns to the Legal Ombudsman and to us

We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we provided then you should inform us immediately, so that we can do our best to resolve the problem.

In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint, then you can read our full complaints procedure here. Making a complaint will not affect how we handle your case.

The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic. 

You can raise your concerns with the Solicitors Regulation Authority.

What do to if we cannot resolve your complaint

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

  • Within six months of receiving our final response to your complaint; and,
  • Within one year of the date of the act or omission about which you are concerned; or
  • Within one year of you realising that there was a concern.


If you would like more information about the Legal Ombudsman, you can contact them at the following details:

 Contact details

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