For those who previously acquired a BRP card proving ILR status under the previous regulations, getting one now is free.

Since 6 April 2022, it has become free for those with indefinite leave to enter or remain in the UK obtained under the old rules (and whose ILR status was usually attached in the passport as vignette) to make a ‘No Time Limit’ application, which provides them with confirmation of their UK immigration status in the form of a biometric residence permit (BRP).

Key benefits of having a BRP include holders being able to prove their right to work in the UK and right to rent in England using free online services. A BRP will also facilitate straightforward travel in and out of the UK as well as passing through the UK Border immigration controls.

We would like to remind our readers that prior to 06 April 2022, each applicant willing to exchange their old ILR status into a new BRP card, had to pay some official Home Office fees for that. Now this requirement has been abolished.

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Information about our own complaints process, raising concerns to the Legal Ombudsman and to us

We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we provided then you should inform us immediately, so that we can do our best to resolve the problem.

In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint, then you can read our full complaints procedure here. Making a complaint will not affect how we handle your case.

The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic. 

You can raise your concerns with the Solicitors Regulation Authority.

What do to if we cannot resolve your complaint

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

  • Within six months of receiving our final response to your complaint; and,
  • Within one year of the date of the act or omission about which you are concerned; or
  • Within one year of you realising that there was a concern.

 

If you would like more information about the Legal Ombudsman, you can contact them at the following details:

 Contact details

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