Cookie Policy

  1. This Cookies Policy applies between you, (the “User”) of this Website and LF Legal Limited (“we/us/our”), the owner and provider of this Website.
  2. This Cookies Policy should be read alongside, and in addition to, our Privacy Policy and Terms and Conditions of Use.
  3. Our Website uses cookies. A cookie is a small file of letters and numbers that we put on your computer if you agree (“Cookies”). These Cookies allow us to distinguish you from other users of our Website, which helps us to provide you with a good experience when you browse our Website and also allows us to improve our Website.
  4. This Website may place and access certain Cookies on your computer. We use Cookies to improve your experience of using the Website and to improve our range of services. We have carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.
  5. All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.
  6. Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to those Cookies. By giving your consent to the placing of Cookies, you are enabling us to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.
  7. This Website may place the following cookies:
Type of CookiePurpose
Strictly necessary cookiesThese are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
Analytical/performance cookiesThey allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
Functionality cookiesThese are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
  1. You can find a list of Cookies that we use in the Cookies Schedule below.
  2. You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.
  3. You can choose to delete Cookies at any time; however you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.
  4. It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.
  5. For more information generally on cookies, including how to disable them, please refer to www.aboutcookies.org. You will also find details on how to delete cookies from your computer.
  6. We reserve the right to change or update this Cookies Policy as we may deem necessary from time to time, or as may be required by law. Any changes will be immediately posted on the Website and you will once again be presented with a message bar requesting your consent to the updated and/or amended Cookies the next time you visit our Website.
Cookies Schedule

Below is a list of the cookies that we use. We have tried to ensure this is complete and up to date, but if you think that we have missed a cookie or there is any discrepancy, please let us know.

Strictly necessary:

We use the following strictly necessary cookies:

Cookie NameDefault Expiration TimeDescription of CookiePurpose
_wp-settings-11 minuteWord Press CookieWordPress web site functionality
_wp-settings-time-11.5 minutesWord Press CookieWordPress web site functionality
Analytical/performance:

We use the following analytical/performance cookies:

Cookie NameDefault Expiration TimeDescription of CookiePurpose
_ym_d4 minutes

Yandex Metrika

 

Visitors analytics
_ym_uid2 minutes

Yandex Metrika

 

Acquisitions analytics
_gat1 minute

Google Analytics

 

Visitors analytics
_gid1 minute

Google Analytics

 

Acquisitions analytics

_ga

1 minute

Google Analytics

 

Behavioural analytics
__cfduid1 minute

Google Analytics

 

Visitors analytics
Functionality:

We use the following functionality cookies:

Cookie NameDefault Expiration TimeDescription of CookiePurpose
_wp-settings-11 minuteWord Press CookieWord Press web site functionality
_wp-settings-time-11.5 minutesWord Press CookieWord Press web site functionality

Information about our own complaints process, raising concerns to the Legal Ombudsman and to us

We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we provided then you should inform us immediately, so that we can do our best to resolve the problem.

In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint, then you can read our full complaints procedure here. Making a complaint will not affect how we handle your case.

The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic. 

You can raise your concerns with the Solicitors Regulation Authority.

What do to if we cannot resolve your complaint

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

  • Within six months of receiving a final response to your complaint; and,
  • No more than six years from the date of act/omission; or
  • No more than three years from when you should reasonably have known there was cause for complaint.
  • If you would like more information about the Legal Ombudsman, please contact them.

 Contact details

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