According to quarterly immigration statistics released last week, the asylum backlog has reached a new high of 160,919 asylum seekers awaiting an initial asylum decision, quadrupling the number awaiting an initial decision at the end of 2019. Following intense criticism for continuous unprecedented delays, Prime Minister Rishi Sunak made a statement to Parliament on the […]
Incorporated in England under Companies
Registered number: 09994635
Incorporated on 9th February 2016
Registered office: 2nd Floor, Queens House, 180
Tottenham Court Road, London, W1T 7PD,
United Kingdom
Principal place of business: London
Solicitors Regulation Authority ID number: 639148
UK VAT registration number: 296061584
2nd Floor, Queens House
180 Tottenham Court Road
London
W1T 7PD
Email: info@lflegal.co.uk
Tel: +44(0)203 146 3549
Information about our own complaints process, raising concerns to the Legal Ombudsman and to us
We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we provided then you should inform us immediately, so that we can do our best to resolve the problem.
In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint, then you can read our full complaints procedure here. Making a complaint will not affect how we handle your case.
The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
You can raise your concerns with the Solicitors Regulation Authority.
What do to if we cannot resolve your complaint
The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:
Contact details