Month: February 2019

Long leases and short-term lets – have you been tempted?

There are many who occupy property under a lease, for whom the temptation of making some extra money whilst they are not at home is therefore, all the more attractive. In the case of Bermondsey Exchange Freeholders Limited v Ninons Koumetto (as Trustee in Bankruptcy of Kevin Geoghehan Conway) (2018), the terms of a 999-year …

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Injunctions

What is an injunction? An injunction is a court order that prohibits a company or person from doing something (‘prohibitory injunction’) or orders that a particular act is done (‘mandatory injunction’). A party that breaches an injunction can be held in contempt of court, which can result in imprisonment.   When can you obtain an …

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Employment Update: Restrictive Covenants | Part 1

It is a long-standing principle of English law that no person can be restrained from earning a living. However, ‘post-termination restrictive covenants’ are an exception – provided the employer has a legitimate business interest (such as clients, staff and confidential information) to protect, and, the protection sought is no more than is reasonable to protect …

Employment Update: Restrictive Covenants | Part 1 Read More »

Information about our own complaints process, raising concerns to the Legal Ombudsman and to us

We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we provided then you should inform us immediately, so that we can do our best to resolve the problem.

In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint, then you can read our full complaints procedure here. Making a complaint will not affect how we handle your case.

The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic. 

You can raise your concerns with the Solicitors Regulation Authority.

What do to if we cannot resolve your complaint

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

  • Within six months of receiving a final response to your complaint; and,
  • No more than six years from the date of act/omission; or
  • No more than three years from when you should reasonably have known there was cause for complaint.
  • If you would like more information about the Legal Ombudsman, please contact them.

 Contact details

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