Month: October 2018

Non-disclosure Agreements – What are they and why are they in the news?

What are they? Non-disclosure agreements (‘NDAs’) or ‘confidentiality agreements’ are used where either one or more parties are disclosing confidential information to another for general commercial purposes. In a mutual NDA, the rights and obligations of both parties are mutual in an attempt to create a balanced view. The main purpose of NDA’s in commercial …

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What is Public Nuisance? Public nuisance is traditionally a criminal offence and is an unlawful act or omission that endangers or interferes with the lives, comfort, property or common rights of the public. Though a criminal offence, a public nuisance can also give rise to a civil claim for damages. What is Private Nuisance? Private …

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Information about our own complaints process, raising concerns to the Legal Ombudsman and to us

We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we provided then you should inform us immediately, so that we can do our best to resolve the problem.

In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint, then you can read our full complaints procedure here. Making a complaint will not affect how we handle your case.

The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic. 

You can raise your concerns with the Solicitors Regulation Authority.

What do to if we cannot resolve your complaint

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

  • Within six months of receiving a final response to your complaint; and,
  • No more than six years from the date of act/omission; or
  • No more than three years from when you should reasonably have known there was cause for complaint.
  • If you would like more information about the Legal Ombudsman, please contact them.

 Contact details

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